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Our Privacy Policy
Platinum Garden Services**
Last updated: 18 November 2025
Platinum Garden Services (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”). This Privacy Policy explains how we collect, use, store, and protect the personal information we receive from visitors and customers.
If you use our website, contact us, or request a service, you agree to the terms of this Privacy Policy.
1. What Personal Information We Collect
We collect information that helps us communicate with you and provide our services. This may include:
Information you provide voluntarily
Your name
Phone number
Email address
Physical address (if you request a quotation or service visit)
Any details you include in a contact form or WhatsApp message
Information collected automatically
When you browse the website, basic technical information may be collected automatically, such as:
IP address
Browser type
Device type
Pages viewed
This is standard for all websites and is used only for basic analytics or security.
2. How We Use Your Information
We only use your personal information for legitimate business purposes, including:
Responding to your enquiries
Providing quotations
Scheduling and delivering garden services
Sending you service-related updates
Improving our website and customer experience
Basic administration, invoicing, and record-keeping
We do not sell, rent, or share your information for marketing by third parties.
3. Legal Basis for Processing (POPIA Requirement)
We process your personal information based on:
Your consent when submitting a form or contacting us
A legitimate interest in responding to enquiries and providing our services
A contractual obligation when you accept a quotation or book a service
4. How We Store and Protect Your Information
We take reasonable technical and organisational measures to protect your information, including:
Secure email and hosting
Password-protected systems
Limited access to authorised personnel only
Regular security updates
No online system can guarantee absolute security, but we follow industry-standard safeguards.
45. Sharing Your Information
We only share your personal information when necessary:
With staff or contractors who assist in providing your service
With service providers such as email hosting or website hosting companies
When required by law or legal process
We do not sell customer information to anyone.
6. Cookies and Tracking Technologies
Our website may use standard cookies and analytics tools to improve functionality and user experience.
Cookies do not give us access to your personal information.
You can disable cookies in your browser settings if you prefer.
7. Your Rights Under POPIA
You have the right to:
Request access to your personal information
Ask us to update or correct your information
Ask us to delete information we no longer need
Withdraw consent (this may affect our ability to provide services)
To exercise any of these rights, contact us using the details below.
8. Retention of Personal Information
We only keep your personal information for as long as it is required for:
Service delivery
Legal obligations
Record-keeping and tax requirements
Information that is no longer needed is securely deleted or anonymised.
9. Links to Other Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of other sites.
10. Contact Information (Information Officer)
The Information Officer for Platinum Garden Services is:
Name: Steven van Wy
Email: steve@platinumgardenservices.co.za
Phone: 071 619 1448
Business Address: 4 Eike Avenue, Heather Park, George, Western Cape
If your client does not want their personal email/phone here, you can use the business details instead — it is legally acceptable.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will always be available on this website.
