**TERMS & CONDITIONS

Platinum Garden Services**

Last updated: 18 November 2025

These Terms & Conditions apply to all services offered by Platinum Garden Services (“we”, “us”, “our”). By requesting or accepting a quotation, booking a service, or using our website, you agree to these Terms & Conditions.

1. Services Provided

We provide garden maintenance and related services as agreed with each customer.
The scope of work is based on the quotation, service request, or on-site assessment.

Any additional tasks not included in the original quote may be charged separately.

2. Quotations

• All quotations are estimates based on the information available at the time.

• Final pricing may change if the job is larger, more complex, or requires extra labour/materials.

• Quotes are valid for 7 days unless stated otherwise.

3. Payments

• Payment is due on the same day the service is completed, unless otherwise agreed in writing.

• For ongoing monthly services, payment is due on or before the agreed monthly date.

• Late payments may result in services being paused until the account is settled.

4. Cancellations & Rescheduling

• Please notify us at least 24 hours before a scheduled visit to cancel or reschedule.

• Same-day cancellations may be billed at 50% of the service fee to cover labour and travel costs.

• Severe weather or unsafe conditions may require us to reschedule for safety reasons.

5. Access to Property

The customer is responsible for:

• Allowing safe and timely access to the property

• Ensuring pets are secured

• Removing items that may interfere with the work

If access is not possible when we arrive, a call-out fee may apply.

6. Safety and Property Protection

We take reasonable care when working on your property.
However, we are not liable for:

• Pre-existing damage

• Wear and tear

• Items left in the garden that may be damaged by machinery

• Damage caused by unsafe conditions that were not disclosed

Customers must inform us of hazards such as irrigation pipes, electrical cables, uneven ground, or hidden obstacles.

7. Customer Responsibilities

You agree to:

• Provide accurate information about your garden and requirements

• Keep children and pets away from work areas

• Not request work that is unsafe or outside our service capability

• Inform us of any allergies, chemicals, or sensitive plants/areas

8. Liability

To the maximum extent allowed by South African law:

• We are not liable for indirect or consequential damages

• Our liability is limited to the total amount paid for the specific service in question

• We are not responsible for delays caused by weather, traffic, supply shortages, or factors beyond our control

9. Use of Personal Information (POPIA)

We collect only the information needed to:

• Respond to enquiries

• Provide quotations

• Deliver services

• Communicate with customers

We do not sell or share your information with third-party marketers.

For full details, please see our Privacy Policy.

10. Changes to Terms & Conditions

We may update these Terms & Conditions from time to time.
The latest version will always be available on our website.

11. Contact Details

For questions or assistance:

Platinum Garden Services
071 619 1448
steve@platinumgardenservices.co.za
4 Eike Avenue, Heather Park, George, Western Cape